Checking in online makes travel quicker and easier. By checking in online, you avoid potential airport fees, time wasted standing in queues and the risk of eventually being denied boarding due to overbooking.
When you check-in online, you get your boarding pass before the flight, so you can head straight to security at the airport. Or, when travelling with checked baggage, you can go to the airline’s baggage drop-off desk.
You can now request all your boarding passes at once, in advance, anytime and for free exclusively on our app. We will then do the check-ins on your behalf when open.
To advance request all your boarding passes at once, just follow these three simple steps:
If your booking includes flights with multiple airlines, you will receive the boarding passes separately, as each airline opens their check-in at different times.
As many airlines open check-in just 24 hours prior to departure, you will automatically receive your boarding passes shortly after this period. However, if you have allowed a brief processing time and still have not received your boarding pass(es), please get in touch with us. If you are not due to depart in the next 24 hours, we kindly ask you to be patient as boarding pass(es) are usually sent to you within the 24 hours before departure.
While this service covers flights with 665 airlines to over 40,000 destinations, a small percentage of airports, routes and airlines still do not support the requesting of boarding passes in advance or for security reasons the service may not be available. In these cases, you will need to check in at the airport.
Many airlines open check-in just 24 hours prior to departure, although some low cost airlines (eg. Vueling, Ryanair, easyJet) may allow online check-in up to 30 days before departure.
If you have requested your boarding passes either via our App or by contacting our agents, you will automatically receive your boarding passes shortly after check-in opens, which is normally 24 hours before departure. However, if you have allowed a brief processing time and still have not received your boarding pass(es), please contact us.
If you are not due to depart in the next 24 hours, we kindly ask you to be patient as boarding pass(es) are usually sent to you within the 24 hours before departure.
If your booking includes flights with multiple airlines, you will receive the boarding passes separately, as each airline opens their check-in at different times.
While this service covers flights with 665 airlines to over 40,000 destinations, a small percentage of airports, routes and airlines still do not support the requesting of boarding passes in advance or for security reasons the service may not be available. In these cases, you will need to check in at the airport.
If you prefer to check-in manually, please contact us once the online check-in of your airline is open (typically from 24 hours until one or two hours prior to departure, although some low-cost airlines may allow you to check in online up to 30 days before departure). You will need your airline booking reference(s), which you will find in your confirmation email or in the My Trips area. It’s possible that your confirmation email may contain more than one airline booking reference, if you are travelling with multiple airlines. A small fee may apply for this service.
For domestic flights you should arrive at the airport at least 90 minutes prior to your departure time.
For international flights it is preferable to arrive 2 - 3 hours before the flight is scheduled to depart.
Please note that there are special security procedures in some airports that may require you to be at the airport earlier. That is the case for departures from cities like Tel Aviv, Bamako, Caracas, Conakry, Dakar, Djibouti, Lagos, Nouakchott or Ouagadougou and for direct flights to the US.
For more specific information, please check your boarding pass. Timetables and meeting places for charter flights will be included in the documentation of the journey.
Have you encountered a error or issue while paying for your booking?
If you clicked on "Purchase" and encountered an error message about payment issues, we suggest that you contact your card issuer to verify what happened. It may be an issue of credit limit or an unexpected charge to your normal spending pattern, that has caused your card issuer to decline the transaction. You should advise them what you are buying, so that they can pre-approve it, and then try again on our site.
If you clicked on "Purchase" but are not sure whether your booking is confirmed, even though you did not get an error or the page confirming your booking request, you can check if the booking exists by using our Manage My Booking system (click below).
If you bought a trip on our website, but your booking has yet to be confirmed and no tickets have been issued because of a payment error, you might have received an email from us containing all the information on how to successfully complete the payment. If you were unable to complete your booking and believe the reason is related to your card, please contact us as soon as possible so that we can help you complete your purchase. Please note, that fares may alter and therefore the price displayed can't be guaranteed until payment has been received and flight tickets have been successfully issued.
To check your booking status, please access your booking by clicking below:
Access your booking
We want to make booking your holiday easy and convenient for you, so we offer many options to pay for your booking.
Payments with credit/debit card
Charges on your debit/credit card will be completed right away after your purchase. The full amount of the reservation must be paid when confirming your purchase as no instalment payments are accepted.
If you are paying for your booking with a credit or debit card issued outside of your country, take note that your card issuer may apply some extra fees due to your non-local currency transaction.
Pre-authorisations
Please note that when paying by card, the amount may temporarily appear twice on your account. This is a normal procedure carried out by card issuers - the first is a pre-authorisation and the second is the actual charge. Any duplicate amounts will be returned once the charge has been completed.
Please bear in mind that the time this takes depends on the card issuer and the type of card. If it is taking longer than expected, we recommend that you contact your card issuer.
Online payments
Some card issuers may block certain transactions made online with credit or debit cards. If you are unable to complete your payment and are getting an error message we strongly recommend you to contact your card issuer to check whether they have placed a temporary restriction on your card.
Shopping online is no longer a new phenomenon. Should you choose to pay by credit card on the site, your card details are encrypted for the transaction - making it more secure than giving your card details over the phone.
We use Secure Socket Layer technology (SSL), which means using your credit card to make a purchase online with LisbonSky should leave you with no safety fears. Security need not be the reason stopping you shopping online.
In order to protect your online transactions further, we have introduced the 'Verified by Visa' and "Matercard Securecode" schemes to our website. Verified by Visa is a service that Visa has developed to validate your online transactions: Martercard Securecode is the equivalant service from Mastercard. If you are signed up to the scheme via your card issuer, during the payment process you will see a pop-up screen asking you to enter your Verified by Visa/Mastercard Securecode password and card details. Simply fill in the form and Visa/Mastercard will validate your details. To find out more about Verified by Visa or Mastercard Securecode, ask your card issuer.
But with LisbonSky, security goes further than protecting your chosen payment details. We're doing everything to ensure that your tickets are with you when we say they will be. We'll always do our best to let you know if any of your flight details change. In fact, we'll help you feel secure throughout your whole travel experience.
At LisbonSky, we take our customers’ security very seriously. We work hard to keep all our customers safe online and constantly review our data privacy protocols.
We encourage anyone who needs assistance or is concerned about their online security, to contact our customer service team.
Top tips to protect yourself when booking a holiday online
Phishing refers to the process of criminals sending fake email, often masquerading as a legitimate organisation, to trick customers into providing confidential information.
Here’s how phishing works:
How to avoid phishing:
Criminals, who use the process of vishing, steal confidential information by contacting consumers on the phone, masquerading as a legitimate organisation.
Here’s how vishing works:
How to avoid vishing
This is an attack on a website that changes the visual appearance of the site or a webpage. Fraudsters will advertise goods or services that don’t exist or aren’t theirs to sell – or they’ll try to mimic existing websites to appear genuine.
Here’s how Fake website works:
How to Avoid It
In most cases you'll be able to cancel your booking online in "MyTrips", however it won't necessarily lead to a refund.
The amount to be refunded depends on the fare conditions of your tickets, insurance and service contracted. Depending on the fares and conditions of the airline, you may be entitled to a full, partial or no refund. Most budget tickets are generally not refundable.
Some airlines may also apply a cancellation fee, and there are always elements of a booking that are non-refundable. LisbonSky will charge 60€ administration fee per ticket (unless you have selected a Standard or Premium option).
How do I cancel my booking?
Go to MyTrips to request the cancellation of your booking.
On some occasions, and depending on the carrier you are travelling with, you might have to contact the airline to request the cancellation. In these cases, we will let you know what you can do.
If your ticket has Free Cancellation period or you have purchased the 'Cancel for Any Reason', you can cancel directly by clicking 'Cancel Now':
Already checked in?
How can I cancel my booking if I’m already checked in?
There are some things we can’t do if you’re already checked in.
If you want to cancel your trip, you’ll have to cancel the check-in directly with the airline and then return to My Trips to proceed with the cancellation.
What COVID-19 cover is included in the Cancellation insurance policy?
Cancellation cover is included in case you contract COVID-19.
What does the Cancellation and Medical Assistance insurance cover in relation to COVID-19?
Cancellation cover is included in case you contract COVID-19. Medical and medical assistance expenses are included if you contract COVID-19 while abroad.
Does cancellation insurance provide coverage if the government changes travel guidelines to restrict travel to a certain country?
No. Our insurance includes COVID-19 coverage if you contract (test positive for) COVID-19 and, if so, allows you to cancel your booking. Changes to country border policies or updated travel advice from authorities are not covered.
The Cancellation Policy refers to an excess of 10% or 20% of the trip cost depending on cause – which bracket does COVID-19 fall into?
As COVID-19 is considered as a major disease, a 10% excess will apply.
What documentation is required as proof for cancelling due to COVID-19?
Depending on the reason why you are forced to cancel your booking, the insurance company may require you to provide, among others, one of the following documents:
How do I cancel my booking and submit a claim to the insurer?
You can easily cancel your booking via the Manage my Booking section of our website. Alternatively, you can contact us via phone or live chat. Once your booking cancellation has been confirmed, you can contact your insurance company to submit your claim, as per the instructions given in the terms and conditions of your insurance policy.
How long will it take to process my refund?
Once submitted, the insurer will process and review your claim as soon as possible. On average, the insurer processes claims within 4 days.
Baggage allowances are airline and route specific and indicate the total number of bags, their sizes and weight, that can be carried by each passenger. Please note that most restricted fares may not include any free baggage allowance or may impose a reduced weight limit. While making your booking online you will be able to check the baggage included in your ticket and for most airlines you will be offered the possibility of adding bags to your booking in just one click.
In general, the maximum weight allowed for checked baggage by regular carriers is between 20kg (44lbs) and 23kg (50lbs) or 15kg (33lbs) to 20kg (44lbs) for low-cost carriers.
We remind you that, generally, hand baggage dimensions are 55 cm x 40 cm x 23 cm and the weight can be up to 10 kg. In addition, on some flights you can bring a small personal item with you. You can check your baggage allowance anytime, by accessing the "Manage My Booking" area.
Due to security reasons there are some limitations on the type of articles that you can carry on board, both as checked baggage or hand baggage. These rules differ depending on your departure airport, destination or even airline. For instance, there are special conditions on flights within the European Union or to/from the United States; some restrictions may apply also to carrying electronic devices on board for flights to the UK and the US.
We advise to always check the destination airport and airline rules before flying.
In general, the items below are not permitted in the hand baggage:
The hand baggage you are allowed to carry on board may vary depending on the airline you travel with. Generally, cabin baggage dimensions are 55 cm x 40 cm x 23 cm and the weight can be up to 10 kg. Select the airline in the list below to confirm this information:
When travelling outside your own country, you may need a passport valid for at least the duration of the trip, although many countries also require you to have at least 6 months, from the date of entry, before your passport expires. To make sure which conditions apply, you need to contact the embassy of the country you are travelling to.
It is the passenger's sole responsibility to comply with all legal requirements to depart the country or enter into a third country and ensure that they have all of the relevant documents.
Have you renewed your passport since you made your reservation?
If your passport number has changed recently and you are taking an international flight, please contact us so we can update your booking details with the correct information.
For further information, visit your local authority's website regarding passports' policies.
Please remember that, depending on your nationality, you may need a visa or travel authorisation. If you already have this, then please also make sure that your passport information is up to date and has at least 6 months before it expires, as many countries require this.
Some citizens may not need a visa, but they must complete a travel authorisation form, called an ESTA for the United States or an eTA (Electronic Travel Authorization) for Canada.
Check online if you require travel authorisation for the United States or Canada.
You don't always need vaccinations to travel abroad. If you do, the recommended vaccinations will vary depending on many factors such as the country (or even the region of the country) that you are visiting, the season of the year, the length of your trip or your own age and health condition. That is why it is strongly recommended that you consult the specific health requirements for your destination. To do so, please contact your local health authorities.
Submit a ticket to our support desk.
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